Terms & Conditions
The Greenfrog Soap Company Ltd provides the services available on the website to you subject to the following terms and conditions (the “Terms and Conditions”). By accessing or using our website you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions when using or purchasing
About Greenfrog Botanic
Greenfrog Botanic is the trading name of Greenfrog Soap Company Ltd, a UK supplier of goods. Our registered office address is Greenfrog Soap Company Ltd, 22 Stoneham Road, Hove, BN35HJ. The company is registered at Companies House in England and Wales and the company registration number is 9084504 and UK VAT registration number is 189406080. All purchases made at www.greenfrogbotanic.co.uk come under UK jurisdiction unless mutually agreed otherwise by both parties.
The prices shown on www.greenfrogbotanic.co.uk are inclusive of VAT at 20%, where applicable, at the current rates. The default currency of the website is GBP pound sterling.
You may pay using credit/debit card through a secure payment gateway operated by sagepay or Paypal. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for delay or non-delivery. At no time does any employee of Greenfrog Soap Company have access to your personal card details. Your card details are not stored or recorded in any shape or form.
Terms of Sale
If you purchase any goods from Greenfrog Soap Company Ltd you will be contracting with www.greenfrogbotanic.co.uk on the terms outlined within this document and not with any third parties. Please read the terms and conditions carefully. If you do not agree with the terms, do not order any goods from Greenfrog Soap Company Ltd. Stock Availability; items available from Greenfrog Soap Company are normally available for dispatch within 2 working day. If any item you have chosen is unavailable, Greenfrog Soap Company will notify you via e-mail or telephone to discuss your options.
Greenfrog Soap Company retains the right to suspend supply of goods displayed on the website if it is out of stock or for general site maintenance and may do this without warning or notice. Greenfrog Soap Company also reserves the right to change prices without notice or warning. Current prices of all goods are outlined on the product page and are inclusive of VAT where applicable.
Once you have placed an order with Greenfrog Soap Company you will receive an email confirming receipt of your order, an e-mail from the Sagepay or Paypal payment gateway to confirm payment and a further email notifying you of dispatch of your order.
Refunds will be made by the same method used to place the initial order.
Greenfrog Soap Company may offer promotions, discount codes or special offers from time to time and may terminate these offers without prior warning or notice. Receipt of a discount/promotion/special offer code does not provide a guarantee that the code will be accepted once the discount/offer has ended. Discount codes do not apply to items covered by a promotion or to which a discount has already been applied. This includes promotional items added to the basket at no charge to the customer. Promotional items must be ordered prior to the end of a promotion in order to take advantage of any discounts attached.
Deliveries; full details of deliveries can be found here. If your items are damaged during delivery please contact us so we can resolved the issue. We will deliver purchased goods following the delivery option selected by you. Any delivery timescales quoted to you are indicative only. We use reputable delivery companies however we can not accept liability for delayed delivery caused by any third party. Your parcel will be considered missing if it has not arrived 14 working days after the approximate delivery date indicated. Please contact us in this instance.
Returns; full details of returns can be found here. If you are not completely happy with our product(s) please contact us to let us know and we will refund the item within 30 days of dispatch of your order. Returned items should be sent complete with their original packaging and your order number alongside a reason for return. If we have made a mistake or the item is damaged/defective we will provide a Freepost address for you to return the item(s) to and rectify the situation.
Cancellation; you have a legal right to cancel your order within seven days of the date of receipt of your goods. Goods must be returned to us unused and as new together with their original packaging. Please also include your order number and request for a refund.
Force majeure; Greenfrog Soap Company Ltd. Can not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability to you.
Customs duties and local taxes; for delivery outside the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information or clarification of fees that may be incurred. Please note that when ordering from Greenfrog Soap Company, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
The following rules are applicable to all competitions conducted by or on behalf of Greenfrog Soap Company Ltd. By entering a competition, entrants (or voters for a particular entrant) together with any other member of the public involved (all such persons being referred to as ‘entrant’) hereby agree to be bound by these rules as amended from time to time, and by any competition instructions.
It is the responsibility of entrants to keep themselves informed as to any updates of these rules, and they acknowledge that any failure to comply with the rules could lead to disqualification without reasons being given or opportunity for challenge. On completing and submitting a competition, you will automatically be entered into a draw for one of the prizes. No correspondence will be entered into and the winners will be notified by post or email within 28 days of the closing date. The competition is not open to employees of Greenfrog Soap Company or participating companies. No cash alternative will be offered. The prize (s) described are available at the date of publication. Events may occur that render the promotion or the awarding of the prize impossible due to reasons beyond the control of Greenfrog Soap Company , which may at its discretion vary or amend the promotion and the reader agrees that no liability shall be attached to Greenfrog Soap Company as a result thereof. Proof of e-mail entry will not be accepted as entry and no responsibility can be accepted for entries lost, delayed, mislaid or for any technical failure or for any event which may cause the competition to be disrupted or corrupted. Unless otherwise stated, entry to all competitions is restricted to entrants of 18 years of age or over. The decision of Greenfrog Soap Company is final and it is a condition of entry to any competition that the entrant agrees to be bound by these rules whether they be published or not, and that the decisions of the judges on any matter whatsoever arising out of or connected with the competition are final.
No purchase is necessary and no more than one entry per household.
No information provided on www.greenfrog.wpengine.com or any of its affiliations (blog, newsletter, Facebook, Twitter, Google+, Pinterest, by phone or in writing etc.) represents a diagnosis, treatment or cure for any ailment or condition or substitute professional medical or specialist advice/diagnosis. We strive to ensure that all content and information on the Greenfrog Soap Company website is accurate and up to date. However, we make no representation and give no guarantee/warranty of any kind in respect of the information. We accept no liability for any loss (direct, indirect or consequential) which may occur from reliance or dependence upon information contained or obtained in/from the Greenfrog Soap Company website or in respect of any error or omission.
Contents of www.greenfrog.wpengine.com including, but not limited to, content, images, photos, graphics, logos, videos, images, audio, data belongs to Greenfrog Soap Company Ltd. and are protected by United Kingdom and international copyright laws (where not obtained from official third parties such as manufacturers). Content of www.greenfrogbotanic.co.uk may not be used or copies in any way for any purpose without consent from the management of Greenfrog Soap Company Ltd.
Any information offered or documented by Greenfrog Soap Company Ltd. or employees of Greenfrog Soap Company including should not be taken as being prescriptive and does not substitute advice or diagnosis from a medical professional or similar. Greenfrog Soap Company Ltd. will not accept responsibility for any injury or illness caused by choosing not to seek or take medical advice from a doctor or similar.